Worklog360 is committed to providing reliable service and responsive support to all users.
Support Hours
Monday – Friday, 09:00 – 18:00 (EET), excluding public holidays.
Response Times
- General inquiries: within 24 hours
- Technical issues: within 24 hours
- Critical issues: as soon as possible, typically within 12 hours
Support Channels
Support is provided via email:
Service Availability
We aim to maintain high availability of the Worklog360 service.
Scheduled maintenance and updates may occur periodically to improve performance and reliability.
Scope of Support
Support includes assistance with:
- Using Worklog360 features
- Troubleshooting issues
- Billing and invoicing questions
Support does not include:
- Custom development
- Third-party system issues outside of Worklog360